Security Tips

Security Features

1. PIN: Never disclose your PIN to anyone. Do not write it on the Card or anywhere else. Simply memorize it. We recommend that you change the PIN to a number of your choice as soon as possible, and change it at regular intervals.

2. Signature Panel: Sign on the ‘signature panel’ on the reverse of the Card as soon as you receive it. This will protect your Card from any unauthorized use.

3. Loss of Card: Contact the 24/7 call center Customer Service immediately. Do not wait to send an email or a letter.

4. Shopping at Merchant Establishments: In case of purchases, this Card can only be used at merchant outlets with a VISA enabled electronic POS chip/ swipe terminal. Please should not try and use your Card at merchants with “paper imprinters” or for mail / telephone order transactions. Always ensure that the Card is used in your presence when transacting at merchants. Never sign an incomplete charge slip.

5. Magnetic Strip: Please protect your card from scratching or exposure to magnets and fields as they can damage the strip.

Card Security

For your own safety, memorize then dispose your Personal Identification Number (PIN) mailer or keep it in a safe place away from your card. If you suspect that your card details have been compromised or your card is lost/stolen, please immediately call our 24/7 hotlines via +855 (0) 23/81 999 010 | customercare@remove-this.sathapana.com.remove-this.kh

Card Safety Abroad

Sathapana Bank card(s) not only make travelling easier, but they make it safer since unlike cash, they can be blocked and replaced if they are lost or stolen — in case of such an unfortunate event, report your missing card(s) immediately to us via our 24/7 hotlines +855 (0) 23/81 999 010 | customercare@remove-this.sathapana.com.remove-this.kh

 Before you leave

  • Contact us and let us know where you are travelling to.
  • Check the expiry date on your card and make sure that you have enough funds in your account or your card payments are up-to-date.
  • Photocopy your card and keep the document somewhere safe.
  • Do not keep cards and cash in the same place — to mitigate the risk of losing everything.
  • Contact us and let us know where you are travelling to.
  • Check the expiry date on your card and make sure that you have enough funds in your account or your card payments are up-to-date.
  • Photocopy your card and keep the document somewhere safe.
  • Do not keep cards and cash in the same place — to mitigate the risk of losing everything.

Use a secure web browser

Look for an “s” after the “http” in the web page address or URL.

Use the internet to check and compare retailers

If you are not familiar with the merchant, would like do an online search to check recommendations and feedback from other customers. Compare products and prices before you buy — click around to find your item at the best price.

Protect your card details

Only give your card details when making purchases— do not provide them for any other reason. Keep a record of your transactions Keep a record of your transactions — just in case you need to return an item or have a question about your purchase.

Changing your PIN Code

Please change your PIN Code regularly in order to avoid any kind of unauthorized use of your card. You can change your PIN Code at any SATHAPANA Bank’s ATMs.
 

How to Change your PIN Code at Sathapana Bank’s ATMs:

  • Insert your Visa Card into any Sathapana Bank’s ATMs.
  • Enter the existing PIN
  • Choose PIN change Option 
  • Enter new PIN
  • Confirm your new PIN
  • Take your receipt

How to avoid misuse of your Card

Based on experience as card issuer, we have developed the following 16 rules to further significantly reduce your chance of being subjected to credit card fraud.

1. Never keep your card loosely in your packets or bags.
2. Always keep your card in the same place within your wallet/purse so that you notice immediately if it is missing.
3. Never leave your card unattended.
4. Always memorize your PIN.
5. Never keep a copy of your PIN in your wallet/ purse and never write your PIN number on your credit card.
6. Never disclose your PIN to anyone, even to your family members.
7. Never surrender your card to anyone other than a merchant when making purchase. This includes people claiming to be representatives of SATHAPANA Bank.
8. Always ensure that the merchant processes the transaction on your card in your presence and ensure they do not note down your card number, insert/swipe your card twice.
9. Always take some time to verify that upon completion of the purchase the credit card returned to you is yours.
10. Always call SATHAPANA Bank if you have any suspicion that your card has been used fraudulently or lost or stolen.
11. Always keep a copy of your card details (card number, expiry date, CVV2) and any relevant bank addresses / contact numbers in a safe place other than your purse / wallet.
12. Always keep track of your credit card's billing statement date if your credit card statement is not hesitated to contact the Bank to ensure that it has been dispatched to your appropriate mailing address.
13. Always notify the Bank, in writing, of any changes in your employment and / or residential address and telephone / mobile numbers.
14. Never reveal your card number / CVV2 /expiry date / PIN number and your personal details to any telephonic survey.
15. Never reveal your card number / expiry date / PIN number and your personal details to any e-mail soliciting your personal information.
16. Never seek help from strangers in ATM, even if offered voluntarily, while utilizing your card at ATM.